Privacy Policy

Introduction

Children’s Classic Concerts (CCC) prioritises safeguarding your privacy and ensuring your security. This policy outlines how and why we collect personal information to keep you informed and in control of your data. We are dedicated to using and storing your information responsibly, adhering to all UK data protection laws and requirements. For any additional questions, feel free to contact us.

Legal Consent

We can hold your data in two ways:

1. If you have opted into our mailing list or requested specific details. This is known as Explicit Consent.
2. If you have attended one of our events and shared your information with us, we assume you’re interested in learning more about our organisation and potentially supporting us in the future. This falls under Legitimate Interest.

Data Collection

We collect your data in the following instances. When you:

• When you opt into our mailing lists
• Purchase a ticket for one of our events
• Make a donation to CCC
• Engage with us via social media
• Contact us via email, phone, or mail
• Fill out one of our surveys
• Authorize a third party to share your data with us (e.g., Box Office or partner organisations).

Why Data is Valuable

We use your information to enhance your experience with CCC, by keeping you updated about our work and by understanding our audience better. Below are the various options as to how we collect and handle your data.

Sources of Data

Databases and/or Mailing Lists

If you are on our database or email list (managed through MailChimp), we may store your:

• Name
• Surname
• Email address
• Landline or mobile number
• Physical address
• Postcode

This data helps us to:

• Keep you informed about CCC’s news and updates
• Analyse data by postcode, either in-house or via third-party services, helping us better understand our audience and donors.

 If You Make a Donation

In addition to the data listed above, if you donate, we will also:

• Record the donation amount, method, and date
• Keep a record if your donation is eligible for Gift Aid, and submit your full name, house number, and postcode to HMRC as part of our annual Gift Aid claim in line with UK law
• Recognize your support by displaying your name in our programmes, brochures, and website (you can opt to remain anonymous)
• Send you a thank you and updates about our future work.

 Attending an Event

If you buy tickets through a venue’s Box Office, you may be asked to share your personal information with us. If you agree, we will add your name, address, postcode, and email to our database for future updates on CCC activities.

 Audience Feedback

We occasionally send out anonymous electronic surveys (via Microsoft Forms) to gather audience feedback. Survey responses are stored securely (via Microsoft SharePoint) and may be shared with CCC staff, musicians, board members, and funders as part of our reporting process.

 Website Usage

Our website may automatically collect certain technical details, including:

• An anonymized version of your IP address, browser type, and operating system
• Anonymous data about your visit, such as pages viewed, visit duration, and any download errors encountered.

 Cookies

We use cookies to enhance your browsing experience and improve our website.

 Embedded Content from Other Websites

Content embedded from external websites behaves the same way as if you visited those websites directly, potentially collecting data or using tracking mechanisms. We recommend checking their privacy policies before sharing personal data with them.

 Third-Party Links

Our site may contain links to external websites. These third parties have their own privacy policies, and we cannot take responsibility for their content or data protection practices. 

How We Use Your Data

Information You Provide

We will use it to deliver the services or information you have requested.

Information Collected Automatically

We will use this to improve our website’s performance and security. All such data is anonymized and not linked to personal identifiers. 

Photos and Videos

CCC may capture photos or videos at events, which could include audience members. We will notify you with posters at the venue and, where possible, request your consent through a written release. Any footage may be shared on platforms like Facebook, YouTube, Instagram, and X. 

Secure Data Storage

Your information is stored securely on an encrypted, password-protected database. 

Data Retention

We will retain your data only as long as necessary. If you request us to stop processing your data, we will do so immediately. 

Access to Your Data

CCC staff can access your data in accordance with our Data Policy. In some cases, we may share your data with third parties for analysis, but they will not use it for marketing purposes. You may request that we stop sharing your data for such purposes.

If you are on our emailing list, your data is transferred to MailChimp. For more details, please review MailChimp’s Privacy Policy.

We do not rent, sell, or share your personal data with third parties without your consent. 

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• To access the information we hold about you
• To correct any inaccuracies in your data
• To stop us from using your data for direct marketing

You can contact us to update your data or withdraw consent at any time. If we are using your data under Legitimate Interest, you can ask us to stop if it conflicts with your situation. We will comply unless there is an overriding reason to continue processing your data.

Direct Marketing

You can opt out of direct marketing through any or all channels, and we will always honor your request.

Verifying Your Identity

 To protect your data, we may ask you to verify your identity before processing requests related to your personal information. If a third party is acting on your behalf, they must provide proof of authorization.

Contacting the Regulator

If you feel we have mishandled your data, you can file a complaint with the Information Commissioner’s Office at 0303 123 1113 or visit www.ico.org.uk/concerns.

Opting Out and Contacting Us

You can opt out of data storage or processing at any time. We will remind you of this option whenever we contact you. If you have any questions, feel free to reach out to us through:

• Email: ccc@childrensclassicconcerts.co.uk
• Post: Children’s Classic Concerts, 46a Fortrose Street, Glasgow G11 5LP
• Phone/WhatsApp: 0141 334 6100

Date Reviewed: September 2024